Your privacy is important to us. Learn how we protect your information.
We value the trust you place in us, and safeguarding your privacy remains our highest priority.
TicketAna, operated by He5 Solutions, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ticketing platform.
By using TicketAna, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.
We gather information during registration, usage of our services, interactions with site members or administrators, content access, and content uploads on our platform. Additionally, we may collect technical information such as your IP address, cookies, and browsing activity. This data is collected to enhance our services, conduct research, and improve the overall user experience on our platform.
We collect information that you provide directly to us, including:
When you visit ticketana.he5.in, we automatically capture your Internet Protocol (IP) address, device operating system details, browser type, and the name of your Internet Service Provider (ISP). This information helps us analyze website traffic, enhance user experience, and improve our service offerings. Additionally, as per regulatory requirements, we are legally obligated to provide this information to law enforcement authorities when requested under defined circumstances.
We also use advanced web analytics tools that track and capture referral URLs, such as the source website you came from and the next website you navigate to, allowing us to analyze and improve user journey experiences.
We use the information we collect to:
We are committed to protecting your privacy and will always seek your explicit consent before sharing or disclosing your personally identifiable information with any partner or user. However, under legally defined circumstances, we may be required to share user information or account content with local law enforcement authorities, as mandated by law. In the event of a merger, acquisition, or transfer of ownership of TicketAna, we will inform you through our website about any such changes.
If your profile or any information is set to public visibility on our platform, you may receive unsolicited messages from other users on TicketAna or from external sources, over which we have no control.
If you have opted to receive updates, notifications, or related content, we may use your information to show you relevant advertisements, events, and content from us or our partners. Access to your personal information, such as your name, email address, and private details is strictly limited to our team who require it to deliver our services. Our Team is legally bound by confidentiality obligations to ensure your data remains secure.
Effective from May 25th, 2018, the General Data Protection Regulation (GDPR) has been implemented to protect the privacy and personal data of EU residents. In compliance with this regulation, TicketAna has revised and updated its Privacy Policy and Cookie Policy to ensure that both event organizers and attendees feel confident and secure about how their data is handled. Our updated policies are designed to align with GDPR requirements and provide transparency in the way we collect, process, and store information.
When an event organizer creates an account on TicketAna to access and utilize our platform, TicketAna assumes the role of the data controller for any information or data shared by the event organizer during the account creation process.
Similarly, if a consumer (attendee) provides personal information while creating an account or accessing our platform, TicketAna becomes the data controller for the information provided by the consumer. Additionally, TicketAna acts as the data controller for any information shared by both event organizers and consumers when they use any of the services offered by TicketAna.
TicketAna acts as a data processor when providing various services to consumers on behalf of the event organizer. These services include issuing e-tickets for events, sending email notifications on behalf of the organizer, processing both online and offline payments, and generating event marketing reports to evaluate the performance of different sales channels.
Given the nature of our services, TicketAna may operate as both a Data Controller (when handling data directly provided by users) and a Data Processor (when processing data on behalf of event organizers or facilitating consumer interactions). This dual role allows us to ensure smooth service delivery while safeguarding user information.
We implement strong data collection, storage, and processing practices, including physical and technical security measures to safeguard your personal information such as your username, password, transaction details, and any other data associated with your account. Our aim is to protect your information from unauthorized access, alteration, disclosure, or destruction.
Additionally, our employees are bound by strict confidentiality agreements, ensuring that your data is used solely for purposes like product enhancement, bug fixes, or service improvements. Any misuse or breach of data is strictly prohibited under our internal data policies.
We also implement industry-standard security measures including:
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
You have the following rights regarding your personal information:
To exercise these rights, please contact us at [email protected].
A cookie is a small text file that is automatically stored on your device when you visit our website. These cookies help in tracking user activities across the website to enhance your overall browsing experience.
We use session cookies during your browser session to ensure a seamless user experience while navigating our platform. Additionally, we may store cookies on your device to save your login credentials, user preferences, and browsing history to enhance your overall experience. Cookies help us improve website performance and provide personalized content as per your preferences.
We use first-party cookies that are strictly necessary to provide you with core services on ticketana.he5.in and its associated partner white-label domains. As these cookies are essential for the basic functioning of the platform, they cannot be refused. However, you may block or delete them at any time by adjusting your browser settings.
We use Google Analytics and other third-party tools to gather anonymous web analytics to understand user behavior on our website and improve our service delivery. These tools do not collect any personally identifiable information (PII).
Cookies also help us enhance your overall experience on our platform by remembering your preferences, navigation patterns, and offering a seamless browsing experience.
If you have any concerns regarding cookies or wish to delete cookies from your device, you may refer to the website All About Cookies, which provides detailed instructions on how to manage, block, or delete cookies from your browser settings.
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.
Our cookie policy may be periodically updated or modified to comply with the latest regulations, user needs, or policy changes. Any such revisions will be posted on this page. We encourage you to review this page regularly to stay informed.
As the data controller, TicketAna allows event organisers to manage and remove their consumer data from the event dashboard as per their discretion. This can be achieved by removing the event from the dashboard, following which the organiser will no longer have access to the data of the attendees.
The organiser may choose to retain the consumer (or attendee) data for as long as required to fulfill their service purpose or as permitted by applicable laws. Once the event is removed or data deletion is requested, the personal information of the consumer (or attendee) will be erased. However, if there is financial data linked to the consumer (or attendee), the personal data will be anonymized while the financial records will remain intact to address any future disputes, chargebacks, or regulatory requirements.
As the data controller for the event organizer's information, TicketAna allows event organizers to remove consumer data from their event dashboard. This can be done by deleting the event from the dashboard, after which the organizer will no longer have access to consumer data. Additionally, organizers have the option to delete non-financial data related to an event, resulting in the removal of the organizer's personal data and the anonymization of consumer data.
However, certain financial data of attendees, such as payment records, will be retained for a specific period to handle chargebacks, financial disputes, or any compliance requirements with regulatory authorities or banking institutions.
In case any attendee or consumer wishes to have their personal data removed from TicketAna's system, they can request it by sending an email to [email protected]. Our team will review and process the request accordingly.
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it by law.
Email communication plays a crucial role in event ticketing, and as part of its service offering, TicketAna provides event organizers with the option to send emails to their event attendees. These emails can be used for event-related communication, marketing, or updates. However, it is the sole responsibility of the event organizer to ensure compliance with opt-in consent guidelines while sending such emails. TicketAna acts purely as a service provider and does not send any email communication on behalf of the event organizer or initiate any marketing emails to attendees.
Our website contains several external links that may redirect you to third-party websites. We advise you to carefully review the privacy policies and terms of use of these third-party websites before sharing any personal information. Please note that we have no control over the content, security, or privacy practices of these externally linked sites and cannot be held responsible for any misuse or mishandling of information provided by you on those websites. We encourage you to ensure the safety of your personal information before proceeding.
We do not offer our services to children under the age of 16. As a result, we do not collect, process, or retain any personal information from minors, and our privacy policy does not apply to children under 16 using our platform.
In the event of any major updates or changes to our privacy policy, we will promptly notify you through our website. This includes any modification in the type of data we collect, the purpose of data usage, data processing practices, or the way we share information. We encourage you to review our privacy policy from time to time to stay informed about how we handle and protect your information.
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Your continued use of TicketAna after such changes constitutes acceptance of the updated policy.
In the event of any conflict or contradiction between the provisions mentioned in our Terms of Service and Privacy Policy, the Terms of Service shall take precedence and govern the situation.
If you contact us through any of our web forms, we will only use your personal information to respond to your query or provide assistance. We assure you that no personal information shared with us will be disclosed, sold, or shared with any third-party without your explicit consent.
If you wish to have your personal data removed from our records, you can request it by writing to us at [email protected], and we will take the necessary action to delete your data as per your request.
For any questions, suggestions, or feedback regarding our privacy policy, you may contact us at [email protected], and we will address your queries at the earliest.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Privacy Email: [email protected]
Phone: 03369029715
Office Address:
Incubation Cell, Jansons Institute of Technology Campus,
Karumathampatti, Coimbatore, Tamilnadu 641659
Registered Office: 3/1/A, PILLAYAR KOVIL STREET, AGRAHARAM MAIN ROAD, Valadi, Tiruchirappalli, Tamil Nadu 621218
GST: 33KTIPS2243Q1ZX